Shipping, Terms & Conditions
ACTIVV is a New Zealand owned and operated business. The following terms and conditions policy follow the requirements of the New Zealand Consumer Guarantees Act 1993. All orders and transactions are covered by New Zealand Law. All prices listed on this website are in NZ dollars and include GST.
Shipping & Delivery Times
We endeavour to have your products shipped to you within 48 hours of receiving the order. You will receive an email notification once your products have been shipped. Please allow 3 - 5 days for delivery.
New Zealand Shipping
$6.00 flat fee per order
FREE for orders over $100
Overseas Shipping
For overseas orders, no shipping charge will be charged at the time of order. We will contact you via email once your order is received with a quote for shipping. Once agreed, we will send you an invoice via our secure payment gateway Stripe. Your order will be shipped immediately after the invoice has been paid.
Variance
Every effort has been made to ensure that the images for the products displayed on the website are as accurate as possible.
Payment Gateway
All payments via the website are processed securely using Stripe payments.
Returns
Due to the hygienic nature of our products, we typically don’t accept returns. If you're not happy with your order please let us know within 7 days of receipt of your parcel.
Damaged Orders
We do our best to ensure that all items are securely packaged before shipping. If you have a genuine issue with regard to the item being damaged, please let us know within 3 days of receipt of your parcel. If your order has arrived damaged, please ensure ALL original packaging, including the courier delivery bag it was delivered is kept. We cannot replace or claim for damaged items without everything being accounted for.
Privacy Policy
This Privacy Policy governs the manner in which ACTIVV collects, uses, maintains and discloses information collected from users (each, a "User") of the www.activv.nz website ("Site"). This privacy policy applies to the Site and all products and services offered by ACTIVV.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
ACTIVV may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site
We may use feedback you provide to improve our products and services.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Changes to this privacy policy
ACTIVV has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.